Sales - Rental Services Rental Counter Representative Level I - Michigan

Posted Date 2 weeks ago(6/24/2020 3:53 PM)
Job ID
# of Openings
Job Location(s)
US-MI-Traverse City
Regular Full-Time


Position duties include but are not limited to: coordinating the inside counter sales and rental of new and used equipment within the assigned branch to achieve profit goals. The candidate will also be responsible for contract administration, general filing and data entry.


  • Develops high output rental and sales of machinery.
  • Rental contracts: including closing, distribution via mail or email and invoicing and collection payment on cash customer accounts.
  • Sorting mail
  • General filing
  • Conveys the highest quality customer service to all buyers and clients.
  • Works with other rental coordinators, branch managers, dispatchers and shops to ensure the completeness of all paperwork and contractual agreements.
  • Maintains a safety conscious work environment both inside and outside of store.
  • Answers in-coming customer phone calls quickly and efficiently.
  • Assists with walk-in customers, outside sales force and other departments and works with dispatch to ensure rental orders are completed “on time”.
  • Writes return tickets and does billing, and files it in the proper place.
  • Performs related duties as assigned by supervisor or Branch Manager


  • Knowledge, skills and abilities typically acquired through a high school education.
  • Familiarity with surrounding areas would be helpful as well as the ability to read and understand maps of the city and surrounding areas
  • Excellent interpersonal and customer service skills
  • Excellent communication skills, including verbal, written, non-verbal, listening and presentation skills
  • Excellent analytical skills such as problem solving and the ability to interpret policies, procedures and guidelines
  • A complete knowledge of the market and the product with the ability to discuss the technical aspects of machinery such as aerial lifts, welders, generators, light towers and heavy machinery
  • Strong skills such as creative thinking, decision making and goal setting
  • Computer skills, including experience using Microsoft Office software such as Word and Excel
  • Must be able to lift 70+ pounds on an as needed basis in order to assist customers with products
  • Must be able to operate all equipment safely
  • Must be available to work overtime and weekends


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