Sales - Product Support Inside Sales Rep

Posted Date 2 months ago(5/7/2020 2:55 PM)
Job ID
# of Openings
Job Location(s)
Regular Full-Time


This position will work to facilitate the MacAllister sales strategy at all facilities to provide assistance with parts & service, and other MacAllister products or services for the customer’s needs.


Primary Responsibilities:

  • Increase revenue and profit for parts and services for a specified type of customer
  • Maintaining and updating activities in customer relationship management (CRM) software accurately and efficiently
  • Generate new leads and accounts through a variety of sales-related activities (customer calls, mailing, promotional campaigns)
  • Maintain accurate customer data, machine population information, and qualified accounts within appropriate software to ensure promotions are targeted to specific customers
  • Develop and maintains relationships with established and new customers in order to determine individual customer needs and provide solutions to meet them
  • Promote of all aspects of the dealership including parts, service, labor, customer service agreements and machine and engine sales leads.
  • Construct and communicate proposals both internally and externally; identifying the entire scope of work to be performed, price, turnaround for new incremental business, and major (over $10,000) shop/field repairs when requested.


Occasional Responsibilities:

  • Assist with monitoring work-in-progress to ensure that we are providing high quality customer service and exceeding customer expectations
  • Compile market research and formulate a “Go to Market Strategy”


Minimum Requirements:

  • High School Diploma or GED
  • 2 years or more of experience in sales
  • Strong mechanical aptitude and knowledge of Construction Equipment


  • Associates Degree or Bachelor's Degree in business related field
  • 4 years or more of experience in sales
  • Knowledge of Caterpillar products
  • Experience in Parts and Service sales in the industry

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.


MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)


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