Technician - Truck Shop

Posted Date 3 months ago(3/24/2020 4:04 PM)
Job ID
# of Openings
Job Location(s)
US-IN-Fort Wayne
Regular Full-Time


Primary duties of the position include but are not limited to: perform mechanical services on new and used engines and all support systems and components on the vehicle in the service shop area.


  • Adheres to all safety rules and maintains good housekeeping (5S) in shop area and properly maintaining company issued tools and equipment.
  • Diagnoses and repairs the overall truck in the service shop.
  • Responsible for testing, repairing and rebuilding engines and all support systems and components on the vehicle.
  • Completes all required reporting for service time in an accurate and timely manor; this includes writing service reports, properly allocating time to each job, ordering parts, and tracking parts charged and parts returned.
  • Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
  • Maintains company issued equipment and tools, keeping them in good working order.


  • Knowledge, skills and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair preferred.
  • Minimum of 3 years of mechanical experience with trucks, preferably with Caterpillar but other industry models are acceptable. Strong working knowledge of power train and electrical systems.
  • Solid understanding of work area metrics, takes responsibility for improving metrics and results.   Understands the value of 6 Sigma in the workplace and contributes when asked. Applies initiative, demonstrating a “self starting” ability to daily work and proactively making improvements to the work process.
  • Exhibits good problem solving skills; is ably to identify problems, solicit other’s opinions and offer valid solutions. Interprets and applies policies, procedures and guidelines. Demonstrates a basic understanding of warranty administration.
  • Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.
  • Is able to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.
  • A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
  • Moderate computer skills, including experience using Microsoft Office. Moderate experience using data base systems.
  • Must have or be able to obtain and maintain a minimum of a Class B CDL with Air Brakes
  • The ability to work over time and weekends.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.


MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)


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