• Technician - Preventative Maintenance Field

    Posted Date 1 month ago(2/19/2019 5:01 PM)
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  • Overview

    Technician performs scheduled preventative maintenance services on new and used heavy equipment in the field. Additional responsibilities include; ordering needed parts, writing service reports, return of parts, assigning time to jobs and adhering to all safety regulations.


    • Performs routine scheduled services for MacAllister customers in the field.
    • Completes all required reporting for service time in an accurate and efficiently; this includes writing service reports, properly allocating time to each job, and tracking parts charged, and parts returned.
    • Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled service as safely, timely and accurately as possible.
    • Maintains company issued equipment and tools, keeping them in good working order.
    • Adheres to all safety rules and maintains good housekeeping (5S) in shop area.
    • Keeps customers updated on work and provides a copy of the service report upon completion of job. Also advises customers of any issues detailed in the service report whenever possible as well as notifying Service Writer as well.


    • Knowledge, skills and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.
    • 3-5 years of mechanical experience with heavy equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems.
    • Solid understanding of work area metrics takes responsibility for improving metrics and results. Applies initiative, demonstrating a “self-starting” ability to daily work and proactively making improvements to the work process.
    • Exhibits good problem solving skills; is able to identify problems, solicit other’s opinions and offer valid solutions. Interprets and applies policies, procedures and guidelines. Demonstrates a basic understanding of warranty administration. 
    • Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.
    • Class B CDL with air brake endorsement
    • Is able to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.
    • A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
    • Is able to operate industry specific PC and main frame programs with a basic understanding of MS Word, Excel and data base systems.
    • The ability to work overtime and weekends.

    The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.


    MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)


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