• Sales Manager - Product Support

    Posted Date 8 months ago(3/28/2019 2:02 PM)
    Job ID
    # of Openings
    Job Location(s)
    Regular Full-Time
  • Overview

    This position is responsible for the leadership and strategical efforts of the product support sales representatives (PSSR) and customer support representatives (CSR) in Indiana to provide a smooth, efficient and profitable process of activities engaged in selling parts and labor to achieve profitable growth and market share.


    Primary Responsibilities:

    • Hire, train, mentor and develop a team of representatives to provide excellent customer service and be great team players.
    • Develop and implement strategies and processes to facilitate accurate POPS metrics
    • Achieve profitable growth targets by identifying existing market share, growth opportunities and development of specific strategies by customer
    • Evaluate and develop team skills necessary to fulfill MacAllister’s Product Support vision of unequaled customer solutions; providing lowest owned and operated (O&O) cost; and earning customer trust, by building expertise in:
      • Life cycle planning
      • Component planning
      • Maintenance strategies
      • Unplanned repair strategies
      • Information / data strategies (technology)
    • Maintain strong knowledge on price/value relationship for parts and service labor to ensure relationship is aligned and leveraged throughout the company
    • Facilitate growth for our Equipment Management strategy by achieving goals for machine connectivity, condition monitoring contracts, preventive maintenance growth, SOS growth, and total maintenance and repair growth, including solution packages at point of sale
    • Develop strong partnerships and synergy with Heavy Equipment Machine Sales, Equipment Management Services, and Product Support Operations
    • Build and maintain strong relationships with Caterpillar and other key outside alliance partners that accelerate our goals and objectives


    Occasional Responsibilities:

    • Partners with senior management to develop efforts to improve fleet management offerings and opportunities
    • Partners with Caterpillar’s marketing department to develop effective marketing programs to ensure share and profit targets are achieved


    Supervisory Responsibilities:

    • Responsible for the execution and interpretation of policies and for the successful operation of assigned units. Has authority for hiring and disciplining employees. May be responsible for directing the work of first-line supervisors.


    Position Requirements



    • Bachelor’s Degree in business related field (Business Management, Finance, Marketing, etc.)
    • 8 years or more of experience in sales and customer service, selling parts and service (Product Support)
    • 3 years or more of leadership experience



    • 5 years or more of management experience
    • 5 years or more of experience developing and implementing marketing plans
    • Previous experience in a Product Support function of CAT products




    Knowledge, Skills, And Abilities


    The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

    • Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
    • Ability to work in a fast-paced, high-pressure, deadline driven environment.
    • Skills in complex problem solving, critical thinking, and creative thinking.
    • Excellent communication skills, including verbal, written and listening skills.
    • Strong leadership skills, including creative thinking, decision-making and goal setting skills.
    • Strong project management skills and the ability to manage change and conflict.
    • Ability to develop and implement processes and monitor performance with key process indicators.
    • Strong financial knowledge, is able to understand financial statements, can evaluate risk vs. reward and the financial ramifications of strategic decisions.
    • Detail-oriented and a team player with the ability to manage change, conflicts and projects.
    • Ability to work independently without the need for daily direct supervision and a strong sense of urgency.
    • Strong computer skills and ability to utilize Caterpillar programs, ET, ECA, VisionLink, Predictor, Sales Link, Outlook, Excel, and Builder/Calculator.

    The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.


    MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)



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